Thandizo Zambia – Refund & Dispute Resolution Policy
Your Donations Are Protected
At Thandizo Zambia, we want every donor to feel confident that their contributions are safe and used as intended. This policy explains how refunds work and how disputes are handled.
1. When Refunds Are Allowed
Refunds may be issued if:
-
A campaign is proven fraudulent or misrepresented.
-
A donation is made in error due to system issues.
-
A campaign fails to meet verified milestones, and donors request a refund.
2. How to Request a Refund
-
Send a request to: legal@thandizozambia.org
-
Include your donation details (campaign, amount, date, transaction ID)
-
Requests are reviewed within 14 business days
3. Refund Process
-
Verification: We confirm campaign details and payment status.
-
Approval: Thandizo team approves the refund based on findings.
-
Processing: Refund is issued via the same payment method used for the donation.
-
Notification: Donors are informed when the refund is complete.
4. Handling Disputes
-
All disputes are investigated promptly and fairly.
-
We communicate updates and expected timelines to all parties.
-
In cases of fraud, the campaign may be suspended or permanently removed.
5. Escrow & Manual Fund Control
-
Donations are held in escrow until campaign milestones are verified.
-
Withdrawals require manual approval by the Thandizo team.
-
This process helps prevent fraud and ensures donor protection.
6. Commitment to Transparency
-
Campaigners and donors are notified of any investigations, refunds, or disputes.
-
We publish updates on resolved disputes and campaign accountability.
7. Policy Updates
-
This policy may be updated as needed to improve donor protection.
-
Significant changes will be communicated via email or posted on the website.
By donating or using Thandizo Zambia, you agree to this Refund & Dispute Resolution Policy.